Carat: bringing together digital and physical experiences into a powerful omnichannel ecosystem
Founded over 35 years ago and recognized by Fast Company as one of the world’s most innovative companies in 2022, Fiserv develops solutions that facilitate the movement of information and money between thousands of financial institutions and millions of individuals and businesses.
In 2021, we collaborated on building a new payment ecosystem that helps companies seamlessly integrate in-person and online processes with more technology and intelligence.
Now, businesses have access to an integrated solutions hub that connects to over 1,500 automation systems and supports more than 200 payment methods, enabling real-time, integrated data analysis.
What we did
User Research and testing
Ecosystem strategy
Personas and user journeys
Information Architecture
Prototypes
Ideation and prioritization workshops
Interaction and UX Design
Interface Design
Microinteractions
Design system
Front-end
Outcomes
Throughout the project, we dedicated full-time specialist designers with the goal of understanding and aligning Fiserv customers' interests with business needs.
Throughout the project, a team of fully dedicated designers worked side by side with Fiserv to create solutions that balance customer interests and business needs.
After the release, Try and Fiserv continue to work on the ongoing evolution of Carat and new products for the company.
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