Services

International UX Research with deep knowledge of Brazil

Try is a Brazilian UX research, service design and UI agency with 20 years in the market. We have worked regularly with international clients since our inception. Meta, Google, Uber, Tinder, Whatsapp, Spotify are among the brands we have done work for in the course of these two decades. We tailor our research approach to your needs, with methods ranging from ethnographic user research to unmoderated usability testing.

Complete services, recruitment and infrastructure

Try offices are located in the best area for business in São Paulo. Our lab is fully equipped for usability testing and group interviews. We provide simultaneous translations and streaming of user research sessions, all in compliance with privacy and data protection standards (LGPD). We do our own recruitment and we can also provide standalone recruiting services. Ask also for concierge services and whatever help you need during your stay in São Paulo.

  • Recruitment

  • Moderation

  • Data analysis

  • Lab rental

  • Sessions Streaming

  • Simultaneous translation

  • Video editing

  • Concierge

Regional insights to teams across the globe

A founding member of the international network UX Fellows, we are experienced in global UX research with multiple partners. We can manage studies in Latam together with our partners, if needed. We conduct research all over the Brazilian territory, covering the cultural and racial diversity of our population. Our UX researchers turn regional insights into concrete, actionable recommendations for product, marketing and CX teams spread across the globe.

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global network for quality research

“Try helped us to understand our users during the first months of the launch of WhatsApp Payments in Brazil. The flexibility, collaboration and quality of the research were critical in enabling us to achieve the insights we needed during a period of constant change.”
Thiago Fontes
Thiago Fontes
Senior UX Researcher at WhatsApp London
Thiago Fontes
“Try helped us to understand our users during the first months of the launch of WhatsApp Payments in Brazil. The flexibility, collaboration and quality of the research were critical in enabling us to achieve the insights we needed during a period of constant change.”
Thiago Fontes
Senior UX Researcher at WhatsApp London

Google

Discoveries and usability testing for the several Google products launched in the Brazilian market

Meta

Research related to the experience and involvement of the Brazilian audience in a new Facebook product

WhatsApp

An exploration of the small and medium-sized digital traders’ payment ecosystem through concept testing

Spotify

Recruitment, moderation, sessions streaming and simultaneous translation directly from our lab

HBO Max

In-depth interviews and tests related to the experience of the Brazilian audience with the streaming service

Amazon

Discoveries and concept validations for one of the main e-commerce brands in the world

UX Research methods

Some of our methods for mapping behaviors are in-depth interviews, diaries, card sorting and focus groups. We design personas and journeys, conduct co-creation workshops and prototype concepts.

We evaluate your product and validate hypotheses and prototypes by means of conceptual and usability tests. We apply quantitative research and unmoderated tests throughout the entire product development cycle

  • In-depth interviews

  • Ethnographic user research

  • Contextual inquiry

  • Diary studies

  • Personas

  • User journeys

  • Card sorting

  • Usability testing

  • Concept testing

  • Focus groups

  • Surveys

  • Continuous research cycles

  • Co-creation workshops

  • Concept prototyping

WhatsApp

An exploration of the small and medium-sized digital traders’ payment ecosystem

WhatsApp

An exploration of the small and medium-sized digital traders’ payment ecosystemSee case

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© Try 2003 - 2024
Avenida Cidade Jardim, 377 · 7º andar
São Paulo, SP · Brazil · 01453 900
Let's talk: +55 11 97830-1560On participation in research: +55 11 96629-3250

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